I wanted to send a few words your way regarding the service you and your staff provided to my parents when taking on the new contract from Durham County Council. We are were all in a bit of a crisis. We needed reassurance that the care would continue. I made the first call to Kelly Park late in the evening. Not only was it was returned immediately, WOW! A couple of things after that which exceeded my expectations... your staff made follow up calls to see if everything was going well, you had a staff member visit with my parents to ensure they were comfortable with the care workers visiting, you provided the same care workers we were used to and the times stayed the same. I spoke with many staff members on the phone when calling in and each and every one of them was courteous, caring and extremely helpful. Thank you for making my mum and dad’s day every day. Keep up the good work!